Return Policy
Thank you for shopping with ROLLER! Please read our cancellation and return policy carefully before placing your order.
Order Cancellation
You can cancel your order at any time before we begin preparing it for shipment. To cancel, simply click the "Cancel Order" button on your order confirmation page or order status page. Once you cancel, your payment will be refunded automatically to your original payment method.
Once your order status changes to "in preparation," cancellation is no longer available. This means the Cancel button will no longer appear on your order page. We are unable to accept cancellation requests after this point, as we have already begun sourcing and packing your items.
Returns – Customer's Change of Mind
We do not accept returns for change of mind, dissatisfaction with product selection, or any other reason related to personal preference. All sales are final once your order has been shipped.
Because ROLLER sells food products, we cannot resell any items that have left our facility, for hygiene and food safety reasons.
Mystery BOX Orders
Mystery BOX products are sold as-is. The contents are intentionally a surprise, and we do not accept returns or exchanges based on the items included. By purchasing a Mystery BOX, you agree to accept whatever items are inside.
Mistakes on Our End
If you receive the wrong items, are missing items from your order, or your package arrives with clear packing errors on our part, please contact us within 7 days of delivery with:
- Your order number
- A photo of the item(s) or package showing the issue
We will review your case and, if the error is confirmed to be ours, issue a full refund. You do not need to return the items.
Shipping Damage
ROLLER ships internationally via ePacket Light, which does not include shipping insurance. Unfortunately, we cannot take responsibility for damage that occurs during transit.
That said, if your package arrives damaged, please contact us with photos and your order number. We will do our best to help on a case-by-case basis.
Fraud Prevention
We reserve the right to decline refund or replacement requests if we detect patterns of repeated claims or suspicious activity from the same customer or address.
How to Contact Us
For any issues with your order, please reach out through our Contact page. Include your order number and any relevant photos so we can assist you as quickly as possible.
