FAQ

We currently ship to Taiwan, South Korea, Hong Kong, Macau, Singapore, and Malaysia. We're working on expanding to more countries — stay tuned!

Each ROLLER Mystery BOX is packed with authentic Japanese snacks — the same favorites you'll find at Japan's famous konbini (convenience stores like 7-Eleven, FamilyMart, and Lawson) and supermarkets right now. From classic bestsellers to trending seasonal flavors, you'll get a taste of what Japan is actually snacking on today.

All items are factory-sealed, full-size packages — no loose pieces, no tricks.

While you can't choose specific items, you can leave a note in the "Special requests" field in your cart (e.g., "More chocolate!" or "No spicy snacks") and we'll do our best to accommodate.

FREE shipping on every Mystery BOX — $45 is all you pay. For single items, shipping is calculated at checkout based on destination and weight.

Orders are shipped via EMS (Express Mail Service) from Japan Post.

• Processing: 1–3 business days after your order is placed
• Delivery: 2–6 business days after dispatch
• Total: Approximately 3–9 business days from order to delivery

ePacket Light (7–14 business days) may be used for select items in the future. Please note that customs processing may add a few extra days.

No! All 6 destination countries are within the duty-free threshold at $45 — no customs charges are expected. We've specifically designed our pricing so you don't pay anything extra.

See our Shipping Policy for the full duty-free threshold table by country.

$45 — that's all you pay. Free shipping, no customs charges, no hidden fees. You'll receive 10–15 full-size Japanese snacks delivered straight to your door.

Yes! You can cancel by clicking the "Cancel" button in your order confirmation email or on your order status page.

Please note that once your order moves to "preparing for shipment," cancellation is no longer available. This status change can happen at any time, so we recommend canceling as soon as possible if needed.

Due to the nature of food products, we cannot accept returns or exchanges. Unfortunately, we are also unable to take responsibility for damage that occurs during international shipping.

If your order arrives with a serious issue, please reach out through our Contact page within 7 days of delivery. We may ask you to send photos via email so we can review your case.

We cannot guarantee allergen-free products, as most Japanese snacks are manufactured in facilities that handle common allergens (wheat, milk, eggs, peanuts, etc.). All items include ingredient lists in Japanese.

If you have severe allergies, please contact us before ordering.

We accept major credit cards (Visa, Mastercard, etc.) and other payment methods available through Shopify Payments. All prices are listed in both USD and JPY.

Yes! Once your order is shipped, you'll receive an email with a tracking number so you can follow your package every step of the way.